Privacy Policy
Your privacy matters to us. This policy explains what information Kolor Factory collects, how we use it, and your rights over it.
1. Who We Are
Kolor Factory is the data controller for the personal information you provide through this website. If you have any questions about this policy or your data, please contact us.
2. Information We Collect
We collect information you give us when you place an order, create an account, leave a review, or contact us — such as your name, email address, delivery and billing addresses, phone number and order details. We do not see or store full card details: payments are handled securely by our payment providers (such as PayPal and our card processor).
3. How We Use Your Information
We use your information to process and deliver your orders, manage your account and saved addresses, respond to your enquiries, publish reviews you submit (after moderation), and — where you have agreed — send you updates. We use it only for the purposes for which it was provided.
4. Sharing Your Information
We share your information only where necessary to fulfil your order — for example with couriers to deliver your goods, and with payment providers to take payment. We do not sell your personal information to third parties.
5. Reviews & Photos
If you submit a review or photos of your work, you give us permission to display them on our website alongside your chosen name or handle. Reviews are checked by our team before appearing. You can ask us to remove your review or photos at any time.
6. Cookies
Our website uses only the cookies necessary for it to function, such as keeping items in your basket during your visit. We do not use your data for third-party advertising.
7. Keeping Your Information Secure
We take reasonable measures to protect your information. Our checkout uses secure encrypted connections, and sensitive payment data is handled by our payment providers rather than stored by us.
8. Your Rights
Under UK data protection law you have the right to access the personal information we hold about you, to have it corrected or deleted, and to object to or restrict certain uses. To exercise any of these rights, please contact us and we will respond within the timeframes required by law.
9. Changes to This Policy
We may update this policy from time to time. The current version is always the one published on this website.