Damaged, Faulty or Not as Described

If your item arrives damaged, faulty, or is not as described, we will put it right. We accept the return and pay for the return postage, or provide a refund, depending on the situation. Please contact us with the details and, where possible, photos, and we'll sort it out for you.

Changed Your Mind (Remorse Returns)

Returns because you have changed your mind are at our discretion. We will sometimes accept a return within a short window, with return shipping paid by the buyer, provided the item is still sealed and has not been used at all. Please contact us first to discuss before sending anything back.

Return Shipping Agreement

If we are responsible for return postage, you must work with us to agree a specific postal service and cost before shipping the item back. If you use alternative postage without agreeing it with us first, the costs may not be covered.

If the wrong return address is used, the costs might not be covered and a refund may be refused. Always confirm the correct return address with us before posting.

How to Start a Return

Contact us with your order number and the reason for the return, and we'll guide you through the next steps.